BOOKING CONDITIONS FOR 1-4 GUESTS

Terms

50% deposit on booking

50% auto-deducted 48 hours before arrival

All payments are non-refundable.

No charge for changes more than 14 days ahead*

Rescheduling
*If you need to reschedule under 14 days notice then we will try and resell the room. If successful you will be issued with a credit voucher for the full value of your deposit to use anytime within 12 months. If we do not resell the room then we can offer you a future replacement ‘standby booking’ which can only be booked 24 hour before arrival. We recommend travel insurance for all bookings.Terms are different for group bookings of 5+ guests and group organisers. We reserve the right to upgrade room type for any booking for free. In the unlikely event that we cancelled a retreat you would get a full refund. Reschedule requests must be made by email.

SPA BOOKINGS & DAY RETREATS

• Treatments or day retreats cancelled within a 72 hour before period incur a 50% charge.

FOR 5+ GUESTS & GROUP ORGANISERS

Group Bookings

Our terms and conditions are different for groups as follows:

For groups of 5+ guests

• 4 weeks required to reschedule booking
• 50% required on booking
• Remaining 50% due 4 weeks before arrival

For organisers of non-exclusive external groups & retreats

• 50% payment as deposit
• All payments non refundable
• 16 weeks required to reschedule booking
• 10% reschedule charge is required
• Remaining 50% due 8 weeks before arrival

For Exclusive Hire
Terms are negotiated on a case by case basis.