Due to COVID-19 and the fact that if a guest had symptoms then they will not be able to come on the retreat we are offering a Reschedule Guarantee option of $50 per booking allowing guests to reschedule due to suspected Covid-19 illness at anytime. Otherwise we strongly recommend all guests take out travel insurance

COVID-19 RESCHEDULE GUARANTEE

BOOKING CONDITIONS FOR 1-4 GUESTS

Terms

 

50% deposit on booking

 

50% auto-deducted 48 hours before arrival

 

All payments are non-refundable.

 

No charge for changes more than 14 days ahead*

 

Rescheduling
*If you need to reschedule under 14 days notice then we will try and resell the room. If successful you will be issued with a credit voucher for the full value of your deposit to use anytime within 12 months. If we do not resell the room then we can offer you a future replacement ‘standby booking’ which can only be booked 24 hour before arrival. We recommend travel insurance for all bookings.
Terms are different for group bookings of 5+ guests and group organisers. We reserve the right to upgrade room type for any booking for free. Reschedule requests must be made by email.

SPA BOOKINGS & DAY RETREATS

  • Treatments or day retreats cancelled within a 72 hour before period incur a 50% charge.

FOR 5+ GUESTS & GROUP ORGANISERS

Group Bookings

Our terms and conditions are different for groups as follows:

For groups of 5+ guests

  • 4 weeks required to reschedule booking
  • 50% required on booking
  • Remaining 50% due 4 weeks before arrival

For organisers of non-exclusive external groups & retreats

  • 50% payment as deposit
  • All payments non refundable
  • 16 weeks required to reschedule booking
  • 10% reschedule charge is required
  • Remaining 50% due 8 weeks before arrival

For Exclusive Hire
Terms are negotiated on a case by case basis.

 

Our Film

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