We are offering a Flexible Booking Option of $100 per room allowing guests to reschedule less than 14 days before arrival. Only valid for groups of four or less. Must be taken within 24 hours of booking. We strongly recommend all guests take out travel insurance. Only valid for one last minute reschedule.

FLEXIBLE BOOKING OPTION

BOOKING CONDITIONS FOR 1-4 GUESTS

Terms

 

50% deposit on booking

50% auto-deducted 2 days before arrival

All payments are non-refundable.

$50 charge for changes more than 14 days ahead.

50% charge for changes less than 14 days *

100% charge for changes less than 2 days 

All guests to submit Covid safety form before arrival

Guests maybe required to submit negative Covid test

We reserve the right to upgrade room type for any booking for free

Reschedule requests must be made by email

Rescheduled bookings will be charged at the current price not the price of the original booking.

SPA BOOKINGS & DAY RETREATS

  • Treatments or day retreats cancelled within a 72 hour before period incur a 50% charge.

FOR 5+ GUESTS & GROUP ORGANISERS

Group Bookings

Our terms and conditions are different for groups as follows:

For groups of 5+ guests

  • 4 weeks required to reschedule booking
  • 50% required on booking
  • Remaining 50% due 4 weeks before arrival

For organisers of non-exclusive external groups & retreats

  • 50% payment as deposit
  • All payments non refundable
  • 16 weeks required to reschedule booking
  • 10% reschedule charge is required
  • Remaining 50% due 8 weeks before arrival

For Exclusive Hire
Terms are negotiated on a case by case basis.

 

Our Film

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