Due to COVID-19 we are offering a Flexible Booking Option of $100 per room allowing guests to reschedule due at anytime for any reason – normal terms require 14 days. Only valid for groups of four or less. Must be taken within 24 hours of booking. We strongly recommend all guests take out travel insurance
BOOKING CONDITIONS FOR 1-4 GUESTS
50% deposit on booking
50% auto-deducted 48 hours before arrival
All payments are non-refundable.
No charge for changes more than 14 days ahead*
*If you need to reschedule under 14 days notice then we will try and resell the room. If successful you will be issued with a credit voucher for the full value of your deposit to use anytime within 12 months. If we do not resell the room then we can offer you a future replacement ‘standby booking’ which can only be booked 24 hour before arrival. We recommend travel insurance for all bookings.Terms are different for group bookings of 5+ guests and group organisers. We reserve the right to upgrade room type for any booking for free. Reschedule requests must be made by email.
SPA BOOKINGS & DAY RETREATS
- Treatments or day retreats cancelled within a 72 hour before period incur a 50% charge.
FOR 5+ GUESTS & GROUP ORGANISERS
Our terms and conditions are different for groups as follows:
For groups of 5+ guests
- 4 weeks required to reschedule booking
- 50% required on booking
- Remaining 50% due 4 weeks before arrival
For organisers of non-exclusive external groups & retreats
- 50% payment as deposit
- All payments non refundable
- 16 weeks required to reschedule booking
- 10% reschedule charge is required
- Remaining 50% due 8 weeks before arrival
For Exclusive Hire
Terms are negotiated on a case by case basis.