We are offering a Flexible Booking Option of $100 per room allowing guests to reschedule less than 14 days before arrival. Only valid for groups of four or less. Must be taken within 24 hours of booking. We strongly recommend all guests take out travel insurance. Only valid for one last minute reschedule.
BOOKING CONDITIONS FOR 1-4 GUESTS
Terms
General Terms
- Read our Covid Safe Policy
- 50% deposit on booking
- 50% auto-deducted 2 days before arrival
- All payments are non-refundable.
- All guests to submit Covid safety form before arrival
- Guests maybe required to submit negative Covid test
- Reschedule requests must be made by email
- Rescheduled bookings will be charged at the latest price
Non Flexible Bookings
- $50 charge for changes more than 14 days ahead.
- 100% of deposit charged for changes less than 14 days
- 100% of booking charged for changes less than 2 days
Flexible Bookings
- Must be selected at time of booking for $100 per room per last minute change (< 14 days)
- $50 charge for changes more than 14 days ahead
- Booking can be changed once less than 14 days with no penalty
SPA BOOKINGS & DAY RETREATS
- Treatments are charged to the master guest credit card on file two days before arrival unless pre-paid through alternative method.
- Treatments or day retreats cancelled within a 72 hour before period incur a 50% charge.
FOR 5+ GUESTS & GROUP ORGANISERS
Group Bookings
Our terms and conditions are different for groups as follows:
For groups of 5+ guests
- 4 weeks required to reschedule booking
- 50% required on booking
- Remaining 50% due 4 weeks before arrival
Custom Overnight Groups
- 50% payment as deposit
- All payments non refundable
- 4 weeks required to reschedule booking
- 20% reschedule charge is required
- Remaining 50% due 4 weeks before arrival
Custom Day Retreat Programs
- 100% payment on booking
- All payments non refundable
- 2 weeks required to reschedule booking
- 20% reschedule charge is required
For Exclusive Hire
Terms are negotiated on a case by case basis.
INFORMATION
ACCOMMODATION
