We are offering a Flexible Booking Option of $100 per room allowing guests to reschedule less than 14 days before arrival. Only valid for groups of four or less. Must be taken within 24 hours of booking. We strongly recommend all guests take out travel insurance. Only valid for one last minute reschedule.
BOOKING CONDITIONS FOR 1-4 GUESTS
50% deposit on booking
50% auto-deducted 2 days before arrival
All payments are non-refundable.
$50 charge for changes more than 14 days ahead.
50% charge for changes less than 14 days *
100% charge for changes less than 2 days
All guests to submit Covid safety form before arrival
Guests maybe required to submit negative Covid test
We reserve the right to upgrade room type for any booking for free
Reschedule requests must be made by email
Rescheduled bookings will be charged at the current price not the price of the original booking.
SPA BOOKINGS & DAY RETREATS
- Treatments or day retreats cancelled within a 72 hour before period incur a 50% charge.
FOR 5+ GUESTS & GROUP ORGANISERS
Our terms and conditions are different for groups as follows:
For groups of 5+ guests
- 4 weeks required to reschedule booking
- 50% required on booking
- Remaining 50% due 4 weeks before arrival
For organisers of non-exclusive external groups & retreats
- 50% payment as deposit
- All payments non refundable
- 16 weeks required to reschedule booking
- 10% reschedule charge is required
- Remaining 50% due 8 weeks before arrival
For Exclusive Hire
Terms are negotiated on a case by case basis.